Frequently Asked Questions

Returns & Exchanges

We accept returns and exchanges on select items within 10 days of shipment. All returns must submitted using Returns form and be unworn, unused, and in original condition with tags intact.Please note:undergarments and sale items are final sale and cannot be returned or exchanged.

Security & Privacy

Your trust is paramount. Ekcpt.com by Shopify’s secure checkout platform, the industry standard in payment processing. No credit card information is ever stored on our servers.

Payment Methods

We currently accept Visa, MasterCard, American Express, and Discover. Additional payment options, including PayPal, will be available soon.

Shipping

All orders are meticulously prepared and shipped from Los Angeles, California.

Domestic Shipping Only

At this time, we ship exclusively within the United States.

Currency

All prices are displayed and processed in U.S. dollars (USD). For international customers, your bank or card issuer will calculate the final amount in your local currency at the prevailing exchange rate at the time of charge.