Frequently Asked Questions
Size Chart
Based on Waist Size
Small: 28"–30" | Medium: 31"–33" | Large: 34"–36" | XL: 38"–40"
Returns & Exchanges
We accept returns and exchanges on select items within 10 days of shipment. All returns must submitted using Returns form and be unworn, unused, and in original condition with tags intact.Please note:undergarments and sale items are final sale and cannot be returned or exchanged.
Security & Privacy
Your trust is paramount. Ekcpt.com by Shopify’s secure checkout platform, the industry standard in payment processing. No credit card information is ever stored on our servers.
Payment Methods
We currently accept Visa, MasterCard, American Express, and Discover. Additional payment options, including PayPal, will be available soon.
Shipping
Orders placed on weekdays are shipped the same day by the close of business (PST). Once your order is on its way, you will receive a shipping confirmation email with tracking details.
Orders submitted on weekends or holidays will be processed and shipped on the next business day.
Please ensure your shipping address is entered accurately at checkout. Ekcpt is not responsible for delivery issues resulting from incorrect or incomplete address information.
Domestic Shipping Only
At this time, we ship exclusively within the United States.
Currency
All prices are displayed and processed in U.S. dollars (USD). For international customers, your bank or card issuer will calculate the final amount in your local currency at the prevailing exchange rate at the time of charge.